1 Promoter
The promoter is ECS Plumbing & Heating Ltd, Unit 9, The Stoneyard, Alton Lane, Four Marks, GU34 5AJ, referred to as ECS. Questions about this promotion can be sent to hello@ecsplumbing.co.uk or WhatsApp 01420 571000.
2 Eligibility
The draw is open to individuals aged 18 or over who are resident in Hampshire, Surrey or Berkshire. Employees and directors of ECS, anyone professionally involved in this promotion, and their immediate families or household members cannot enter. ECS may request reasonable evidence of age and residence from the prospective winner.
3 Promotion period
Entries open at 9:00 on 02/12/2026 and close at 23:59 on 13/12/2026. All times are UK local time. Entries must be received by ECS within this period. The draw will take place on 14/12/2026.
4 How to enter
All ECS vans will be decorated as Christmas vans during the promotion, with Cami the chameleon wearing a Christmas hat on the back and tinsel and lights on the roof-mounted Rhino tubes. Spot any one of our Christmas vans, then send “Christmas Cami” and the last three characters of that van’s registration plate in a private message to ECS Plumbing & Heating Ltd’s official Facebook page or Instagram account during the promotion period. These characters may be letters rather than numbers. Any ECS Christmas van qualifies; the decorative lights do not need to be switched on for an entry to count.
No purchase is necessary and ECS charges no entry fee. Entrants need a Facebook or Instagram account and internet access; their provider’s usual charges may apply. No photo is required. Only private messages sent to ECS’s official Facebook page or Instagram account count as entries. Comments, public posts, tags, WhatsApp messages and entries sent through other channels do not count. Following, liking, sharing or tagging is not required and gives no extra entries.
By submitting an entry, entrants agree to these terms. Entry does not constitute consent to receive marketing.
5 Entry limits and validation
One valid entry per person across the whole campaign, across both Facebook and Instagram, regardless of how many vans are spotted, how often they are spotted or how many accounts are used. Entering through both platforms does not give an extra entry. ECS will check the registration characters against its participating van registrations. Incorrect, late, automated, fraudulent or duplicate entries will not be included. Entrants may correct an incomplete or incorrect entry before the closing time; only one valid entry will count. ECS will apply the same validation rules to everyone.
Safe participation
6 Safe participation
Participation must be safe, lawful and responsible at all times. Do not take any action to spot a Christmas van, read its registration or send an entry if it could put you or anyone else at risk. There is no requirement to approach the van or take a photograph. If you cannot safely note the details, leave it and look out for another opportunity.
Drivers must not use a phone to view campaign information, record details, photograph the van or enter while driving, including when waiting at traffic lights or in a queue. Wait until you are safely and legally parked in a suitable place, clear of moving traffic, and switch off the engine before using your phone. An engine switched off automatically in traffic does not mean you are safely parked. Do not stop suddenly or make an unsafe manoeuvre to participate.
A passenger who meets the eligibility requirements may note the details and submit their own entry, provided they do not distract the driver. Someone supervising a learner driver must not use a hand-held phone. The driver must remain focused on driving throughout.
Do not follow, chase, flag down or attempt to stop the van, block access, obstruct roads or pavements, or distract or disturb engineers, customers or other road users. Observe only from places where you are lawfully entitled to be. Do not trespass or enter gardens, driveways, building sites, workplaces or other private premises without permission to obtain a closer view. Do not climb fences or gates. No access to a customer’s property is required or authorised by this promotion.
Entrants are responsible for their own conduct and compliance with road traffic and other applicable laws. To the extent permitted by law, ECS is not liable for fines, penalty points, vehicle or property damage, accidents, injury or other loss caused solely by an entrant’s unsafe or unlawful actions or failure to follow these safety instructions. This does not exclude responsibility for ECS’s own negligence or breach of a legal duty. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded; statutory rights remain unaffected.
Prize and winner arrangements
7 The prize
There is one prize: one Christmas hamper with a retail value of £100. Its contents are:
- San Leo Prosecco DOC, 75cl
- Y KNOT Tempranillo Merlot Syrah, 75cl
- Y KNOT Verdejo, 75cl
- John Lewis Chioistro Chocolate Panettone, 750g
- Grandma Wild’s Alcohol Free 4 Luxury Mince Pies
- Savoursmiths Desert Salt Potato Crisps, 150g
- Hebridean Baker Christmas Cookie, 150g
- Crosta & Mollica Ltd Rosemary Linguette Hand Stretched Italian Flatbreads, 150g
- Monty Bojangles Choccy Scoffy Truffles, 100g
- Vital A Slice of Heaven Vanilla & Cocoa, 100g
- Cambrook Christmas Nuts, 75g
- Hotel Chocolat Chocolate Caramel Penguins, 68g
One winner will receive the whole hamper. The prize is awarded as described and is non-transferable. No swaps, substitutions, cash alternatives, vouchers or other alternative prizes are offered.
The prize is not guaranteed to be suitable for any particular allergy or dietary requirement.
The winner and anyone sharing the hamper are responsible for following the product labels and manufacturer’s safety instructions.
8 Selecting the winner
One winner will be selected at random from all valid entries using a computer process that produces verifiably random results, or a random draw supervised by an independent person. Each valid entry has an equal chance. ECS will retain a record of the eligible entry list and selection process. All promotional channels feed into the same draw; there is only one prize in total.
9 Contacting the winner
ECS will contact the prospective winner by private message from its official Facebook page or Instagram account, through the same platform and conversation used to enter, within two working days of the draw. Entrants should check their messages and message requests. The winner must respond within three calendar days of that message and provide the information reasonably needed to verify eligibility and arrange collection. ECS will make one further contact attempt within that period if no reply is received.
If the prospective winner is ineligible, declines the prize or does not respond within three calendar days, ECS may select a replacement at random using the same process. The same response period applies to a replacement winner. ECS will never request a payment, bank details or card details to claim the prize.
10 Collecting the prize
The winner must claim the prize by replying to ECS’s private message notification within the response period in section 9 and arranging a collection appointment. Collection is strictly in person from the ECS office at Unit 9, The Stoneyard, Alton Lane, Four Marks, Hampshire, GU34 5AJ during Monday – Thursday 8:00 – 17:00, Friday 8:00 – 16:30. The hamper must be collected by 17:00 on 23rd December 2026. Delivery and postage are not available. Travel costs are the winner’s responsibility. ECS will make reasonable arrangements within this collection period if an accessibility issue affects collection.
The winner should contact ECS promptly if they cannot attend their appointment so it can be rearranged before the collection deadline. Failure to collect by the stated deadline despite a reminder and reasonable collection opportunities may result in forfeiture of the prize. Any replacement selection must follow the fair random process and response period in sections 8 and 9; the campaign timetable must allow time for this before the collection deadline.
The hamper contains alcohol. Entrants must be aged 18 or over, and the winner must bring valid photo ID confirming their age when collecting the prize. The hamper will not be handed over without satisfactory proof of age. Please drink responsibly.
Allergies and privacy
11 Food allergies and dietary requirements
The hamper contains packaged food that may include allergens. The winner and anyone sharing the food must check all ingredient and allergen labels before consuming any item. Do not consume anything if you are unsure whether it is suitable.
To the extent permitted by law, ECS accepts no responsibility for allergic reactions caused solely by a recipient ignoring accurate ingredient or allergen warnings. No substitutions or alternative prizes are offered. This does not affect any responsibility ECS has under the law.
12 Personal information
ECS Plumbing & Heating Ltd will use your Facebook or Instagram profile name, account identifier, entry messages and any additional contact or eligibility details you provide to administer the competition, check entries, select and contact the winner, and arrange prize collection. We do this on the basis of our legitimate interest in running a fair prize draw.
Entries will be handled by authorised ECS staff through our Facebook, Instagram and Superchat systems. Meta (which operates Facebook and Instagram) and Superchat also process information under their applicable privacy terms.
Entering the competition does not sign you up for marketing or promotional messages.
Competition entry records will be deleted or anonymised within 90 days after the prize is awarded, unless needed to resolve a complaint or meet a legal obligation.
You can contact hello@ecsplumbing.co.uk to ask about your information or exercise your applicable rights, including requesting access, correction or deletion, or objecting to its use. You can also raise a complaint with the Information Commissioner’s Office at ico.org.uk.
Results and other terms
13 Results and publicity
ECS intends to announce the winner’s name on its social media pages once eligibility has been confirmed. The winner may object to their name being published or request that less information is used by telling ECS when contacted. This will not affect their entitlement to the prize.
Permission will be requested separately for any photograph, testimonial or use of the winner’s details in further promotional material.
ECS may provide winner details privately to the Advertising Standards Authority if required to demonstrate that the prize draw was conducted fairly and the prize awarded.
14 Platforms and changes
This promotion is not sponsored, endorsed, administered by or associated with Facebook or Instagram. Entrants provide their entry information to ECS. To the extent permitted by law, entrants release those platforms from liability arising from this promotion; non-excludable rights and liabilities remain unaffected.
ECS will not change the closing date or other material conditions simply because fewer entries are received than expected. Changes or cancellation will be made only where unavoidable circumstances outside ECS’s reasonable control make them necessary, and will be communicated promptly and fairly with steps to minimise entrant disadvantage.
Questions and applicable law
15 Questions and applicable law
Please contact hello@ecsplumbing.co.uk with a question or complaint. ECS will review concerns fairly and explain its decision; statutory rights are unaffected. These terms are governed by the law of England and Wales. Entrants retain any mandatory consumer rights and rights to bring proceedings in a court available to them by law.
